- After items are shipped, instead of canceling you should choose to return them.
- Go to your Shein account and select “My Orders”.
- Choose the order you want to return and click on “Make Return” and Tap “Confirm”.
✅ How To Cancel An Order On SHEIN 🔴
People also asked
Can I cancel a shipped order on Shein?
Yes, you can cancel a shipped order on Shein. To do so, please email us at [email protected] and provide us with your order number and the reason that you would like to cancel. We’ll respond to your request within 24 hours.
Can you cancel an order if it already shipped?
Yes you can cancel the order if it already shipped and return it within 45 days.
Can I cancel one item from my Shein order?
Yes, you can cancel one item from your order and not be charged for it. If you have already paid for the item and would like to receive a refund, please contact our customer service team.
How long do I have to cancel a SHEIN order?
Once an order has been placed, you have 24 hours to cancel it. After this time, you are responsible for paying any costs incurred and the parcel cannot be refunded or replaced.
Does SHEIN refund money?
Yes, SHEIN offers a refund. If you’re not satisfied with an item return it within 45 days to receive your refund in the form of a Shein credit.
Can I edit my SHEIN order?
Yes! You can cancel your order or make changes to it any time before it ships.
How do I return a package to SHEIN?
To return a purchased item in the SHEIN app, choose Return order within 45 days of receiving your order. You will be able to re-print a pre-paid shipping label and pay for return shipping
Why is my SHEIN order still processing?
Your SHEIN order is still processing because it has not been completed. If you placed an order from a promotion page such as a flash sale, it takes a bit longer for us to process your order and ship out your package.
How long does a Shein package stay in transit?
Shein can get your package to you in 2-6 business days. If you live in a remote area, it may take a little longer for your package to arrive.
Why is my Shein order tracking not updating?
Your Shein tracking status is not updating because the item has not been shipped yet. Please check your tracking information again at a later date.
What happens if I don’t receive my Shein order?
We know how important it is for you to receive your order, that’s why we will refund you if the tracking information indicates that your package was not delivered.
Can you make 2 orders on Shein?
Yes! You can place 2 orders on Shein within two days. Just make sure to add all items to your cart and check out, before making a second order.
How do you use Shein?
Shein offers women a variety of styles and looks to suit any occasion. With a wide selection of fashionable women’s clothing, shoes and accessories, you can find a look that’s perfect for you!
Is it okay if I do not pay for the shipping guarantee in Shein?
Yes, it is okay if you do not pay for the shipping guarantee in Shein. You can proceed to the checkout without selecting an option for the shipping guarantee option on your cart page.